Dial ‘Train Captain’ for help

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When R. Kumar, a passenger travelling along with his aged mother on Nilgiris Express on Monday, wanted a lower berth for her, he just had to dial the Ticket Captain’s number and help was at hand. So was the case with another passenger, who wanted to change his boarding station.

Travellers like Mr. Kumar were surprised to receive a text message on their mobile phone, informing them of the availability of the Train Captain along with the contact number, to get immediate help. Over the last one month, Southern Railway has been running the ‘Train Captain’ service in five pairs of trains – Nilgiri Express, Rockfort Express, Pandiyan Express, Trivandrum Mail and Mangaluru Mail.

The scheme aims at providing a single point of contact for onboard passengers for assistance/grievance redress. The trial scheme, which received an overwhelming response, will end on March 31, railway sources said. Under the scheme, a train has a Train Captain and around six Travelling Ticket Examiners (TTEs). The TTEs check whether the commuters have a valid ticket, while other issues are handled by the Train Captain. “I have been operating as Train Captain on the Chennai-Mettupalayam sector. My immediate task is to ensure availability of basic amenities to passengers such as water and electricity and stink free toilets, among others,” said Sampath Pasupathy. Having solved some of the problems referred to him by TTEs, while passing on the others to the Railway Police, Mr. Sampath Pasupathy and his team have given their feedback to Southern Railway.

“It is up to the authorities to decide when to introduce the scheme in other trains after analysing the feedback,” said Southern Railway Public Relations Officer D. Om Prakash Narayan.

New Courtsey: The Hindu


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